Wayfair
Associate DIrector of Engineering
Lead the engineering efforts around supporting customers after they have purchased something.
Responsible for returns, cancellations, refunds, delivery updates and changes and all of the web applications utilized by the Wayfair Support Organization to provide telephone, email and chat support to Wayfair customers.
Launched a brand new node.js based chat system that will allow for much more flexibility for routing and handling chat instances with customers. The first production node.js infrastructure for Wayfair
No items found.
